Passengers on an IndiGo flight from Pune to Bengaluru were left frustrated after facing a five-hour delay. The pilot reportedly refused to operate the flight, stating that his duty hours had expired. The flight, 6E 361, was supposed to depart at 12:45 AM but ended up taking off at 5:44 AM, eventually landing in Bengaluru at 6:49 AM.
The incident, which occurred on 24th September, gained attention after a video went viral on social media. In the video, passengers can be seen expressing their frustration towards the pilot and the IndiGo crew. The pilot explained that flying the route would exceed his legally mandated working hours and can be seen closing the cockpit door after passengers demanded an explanation.
The delay sparked mixed reactions on social media, with some sympathizing with the passengers and others defending the pilot. Passengers took to social media to share their grievances, with one passenger tweeting at the Ministry of Civil Aviation and another posting a video of the outraged passengers.
IndiGo issued a statement on 30th September, acknowledging the delay and apologizing for any inconvenience caused. They mentioned that the delay was due to operational reasons concerning flight duty time limits and that their team was present to assist passengers throughout the delay.
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