Hey folks, have you ever filed a complaint only to have it closed without any resolution? Well, fear not because Commissioner Shekhar Singh is here to save the day! He recently expressed his concerns over this practice and announced some strict measures to tackle the issue.
According to Singh, any complaint that is found closed without resolution will be forcefully reopened through the system by the administration until the grievance is properly addressed. And that’s not all – the complainants will also receive a second feedback call to make sure they are satisfied with the redressal.
Singh also stressed the importance of departmental accountability, stating that heads of departments must ensure timely and effective resolution of complaints. And if they don’t? Well, they can expect some serious consequences, including suspension and departmental inquiries. Accountability is non-negotiable, people!
But wait, there’s more! For the past 6 months, PCMC has introduced a facility for citizens to reopen complaints if they feel like their grievances were brushed under the rug. Once reopened, these complaints automatically escalate to senior officials for proper action. Talk about taking complaints seriously!
And that’s not all – PCMC is also getting fancy with pattern analysis of complaints to identify root causes and systemic issues in specific areas. By analyzing why certain areas receive a higher number of complaints, they hope to implement proactive, large-scale solutions. Data-driven governance at its finest!
So, if you’ve ever felt like your complaints were falling on deaf ears, fear not. PCMC is stepping up their game with these new measures to ensure that no grievance goes unnoticed. Kudos to Commissioner Shekhar Singh and the team at PCMC for their commitment to responsive governance! 馃専 #JusticeForComplaints
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