Passenger Kewalramani is not happy with Air India after his complaint about his missing luggage was closed without a resolution. He expressed disbelief that three days had passed without any concrete updates about his bag. He even shared a photo of his AmazonBasics bag with broken handles to help identify it.
Air India’s Customer Experience Team responded by saying that the bag is still being traced and apologized for the inconvenience caused. They reassured Kewalramani that they are working hard to ensure his belongings are returned promptly. Despite this, Kewalramani is still not satisfied and is urging the airline to reopen his case and prioritize the return of his bag.
This incident has brought to light ongoing concerns about Air India’s baggage handling and customer service. Kewalramani’s experience serves as a reminder of the frustration travelers can face when resolution mechanisms fail.
We are eagerly awaiting further updates on the status of Kewalramani’s complaint.
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