The passengers aboard Air India flight AI-566 had quite the ordeal on Friday, as they faced extensive delays, an unexpected diversion, and prolonged uncertainty. The day started off with scheduled departures from Pune at 11:20 AM, but technical issues caused repeated delays, leaving passengers in the dark about the situation. After finally taking off at 3:00 PM, the flight was diverted to Chennai without warning, causing confusion and distress among the travelers.
Upon landing in Chennai, passengers were kept on the aircraft until 6:40 PM, with no clear updates on when they would continue their journey to Bengaluru. The lack of communication and transparency from the airline only added to the frustration and tension onboard. These incidents have raised concerns about Air India’s crisis management and communication policies, leaving many travelers questioning the airline’s reliability.
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