In a bid to better serve its residents, the Pune Municipal Corporation (PMC) has introduced a new complaint follow-up system. This system, announced by Additional Commissioner Prithviraj B.P., aims to address the growing number of unresolved complaints in the city.
Citizens now have multiple channels through which they can file complaints, including the PMC Care Platform, a toll-free number, and social media platforms like WhatsApp, Twitter, and Facebook. Once a complaint is registered, residents will receive a unique complaint number to track the status of their issue as it is forwarded to the relevant department for action.
Despite these improvements, some residents have expressed frustration over complaints being closed without a proper resolution. The PMC acknowledges the challenges it faces due to the merger of nearby villages and rapid population growth, but remains committed to addressing citizen concerns.
To enhance transparency and accountability, the new follow-up system includes feedback collection and performance ratings for departments based on their effectiveness in resolving complaints. Commissioner Prithviraj B.P. encourages citizens to report issues promptly, promising swift action.
With the implementation of this new system, the PMC hopes to build trust and improve the quality of services provided to Pune residents. This initiative is expected to create a more responsive and responsible municipal administration, ultimately enhancing living conditions in the city.
Thanks For Reading Report of Punepress.com