- Aeromall Vice President, Y S Rajput, has introduced a new four-digit PIN system to connect passengers with the first available cab at pick-up locations. This change aims to reduce delays and improve cab flow.
- Some drivers have expressed reluctance to adapt to the new mandatory system as they can no longer choose to accept or reject rides. However, after discussions, drivers have agreed to view it as a trial.
- Rajput highlighted that drivers often decline rides when they see the passenger’s destination, especially if it’s close to the airport, as these rides are less profitable. Drivers prefer longer trips for higher earnings.
- The new floor arrangement based on cab providers, with Uber on the first floor and Ola on the second, is intended to increase efficiency and driver participation. This strategic move aims to improve the acceptance rate among passengers, which currently stands at around 30 percent.
- Rajput emphasized the importance of continuously monitoring the system and making adjustments based on operational feedback. This feedback loop is crucial for enhancing the experiences of both passengers and drivers in the long run.
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